Community and Events Manager
Community and Events Manager
Department: Administration Reports to: Director of Special Events
Supervises: 0
FLSA Status: Exempt (Salary)
Summary: The Community and Events Manager is responsible for coordinating civic engagement events that support Guadalupe Centers’ mission, such as community forums, cultural celebrations, and public service initiatives. In addition, this role is charged with generating revenue by marketing and managing rentals of all Guadalupe Centers' event spaces. This role oversees all client-facing aspects of events, from inquiries and tours to contracts and logistics, ensuring a high standard of service. The manager collaborates across departments to ensure all events reflect the organization’s mission and quality standards.
Essential duties and responsibilities:
Community Engagement
- Manage and support non-revenue civic engagement events that serve the community and reflect the values and mission of Guadalupe Centers.
- Attend community networking events to elevate Guadalupe Centers' civic presence and partnerships.
Event Space Rentals
- Market, sell, and coordinate rental of event spaces to generate revenue.
- Respond to event inquiries via email, phone, and online forms in a timely and professional manner.
- Conduct venue tours and effectively communicate amenities, pricing, and policies for all rental spaces.
- Close rental sales through client-centered service and persuasive communication of venue benefits.
- Prepare and execute facility usage agreements, collect deposits, and coordinate payment schedules.
- Maintain and track bookings calendar, deposit logs, and internal coordination checklists.
- Upsell add-on services, including in-house catering, bar packages, custodial support, and technology.
- Collaborate with on-site Event Coordinators to ensure smooth event execution.
- Work cross-departmentally with marketing and operations to promote venue visibility and client satisfaction.
- Oversee the gathering of customer feedback and testimonials for continuous service improvement.
- Attend industry networking events to drive leads and elevate Guadalupe Centers' brand.
Other
- Other duties as assigned.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
- Bilingual in English and Spanish required
- Associate or Bachelor’s Degree in Hospitality, Marketing, or related field preferred.
- Minimum of 3–5 years in event sales, hospitality, or venue management required.
- Strong organizational, interpersonal, and time-management skills.
- Proven track record of meeting or exceeding sales targets.
- Excellent written and verbal communication skills.
- Proficiency with Google Suite and CRM or booking software preferred.
- Available to work evenings and weekends.
- Reliable transportation and punctuality are required.
Physical Requirements
While performing the duties of this job, the employee is regularly required to communicate with others, move, and sit frequently. The employee may also be required to lift or move objects of up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment
The usual and customary methods of performing the job functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some climbing and balancing, stooping, kneeling, crouching, and/or crawling, and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean and healthy environment.
Equal Opportunity Employer
GCI is committed to a policy of equal opportunity for all employees and applicants for employment without regard to race, religion, color, creed, ancestry, age, sex, gender, national origin, marital status, pregnancy, citizenship, disability, genetic information, veteran status, service member status or any other category protected by federal, state or local law. Preventing discrimination is the responsibility of every employee in the way employees treat and interact with one another. Therefore, GCI expects all work relations to be business-like and professional, free of bias, prejudice, harassment and/or discrimination.
GCI's policy of Equal Opportunity extends to all conditions of employment including, but not limited to, recruitment, hiring, placement, training, compensation, discipline, transfers, separation, layoff, recall, leave of absence and promotion. GCI will not tolerate any discrimination in the workplace, and it is expected that any employee who believes they have been subjected to any practice that appears to be inconsistent with this policy will contact Human Resources. Improper interference with the ability of GCI's employees to perform their expected job duties is not tolerated.
GCI encourages reporting of incidents or concerns regarding discrimination to the Director of Human Resources, so that prompt and constructive action can be taken. There will be no retaliation or adverse action against an employee for raising an issue or complaint pursuant to this policy. The report will be investigated to determine what, if any, responsive action is necessary and appropriate. Any employee found responsible for an inappropriate or discriminatory act will be subject to disciplinary action, up to and including separation.
Job Type: Full Time
Salary Range: $50,000 - 74,999
